Support
We are here when you need us
Answers about your account, your releases and your numbers, and a way to reach our team.
Getting Started
Account setup, platform connection, Artist and Artist PRO profiles
Distribution
Releasing to stores, release management
Analytics
Reading your dashboard, Revenue Pulse, understanding your data
Revenue and Payouts
What your music earns, split management, payouts
Account Settings
Profile, security, connected platforms
Top questions
Is SoundEX.ai Free for artists?
Yes. Every artist joins for Free. When you release your first song through SoundEX.ai, your account becomes Artist PRO for Free, with Revenue Pulse, the monthly view of what your music earns, and advanced financial reporting. There is no upfront cost: SoundEX.ai takes a share of what your music earns through SoundEX.ai, 25% by default.
What is the difference between Artist and Artist PRO?
Every artist starts with an Artist profile. When you release your first song through SoundEX.ai, your account becomes Artist PRO for Free. No action required.
How do I connect my music platforms?
From your dashboard, go to Settings and select Connect Platforms. Follow the guided steps for each platform you want to link.
How does releasing through SoundEX.ai work?
You release your music to major stores worldwide. There is no upfront cost: SoundEX.ai takes a share of what your music earns through SoundEX.ai, 25% by default. Coming soon: Backstage. Bring your closest fans behind the scenes of your next release, and grow with the community that believes in you.
Contact support
Our team is available via the platform's built-in support chat. Response time: within 24 hours.
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